Running late for a scheduled shift can be stressful, but it's essential to handle the situation professionally and promptly.
Here's a simple process to follow when informing your reliever, client, and office team:
1. Notify your reliever (if applicable) immediately and provide them with an estimated time of arrival (ETA).
2. Inform the client about your delay and offer an updated estimated time of arrival (ETA).
3. Contact your office team immediately to let them know about the situation.
4. Plan for a smooth handover with your reliever, if necessary.
5. Keep communication open and be proactive in updating your reliever, client and office team.
6. Remember to apologize for the inconvenience and express gratitude for their understanding and patience.
By following these simple protocols, we believe that any instances of running late can be managed efficiently, allowing for a smooth transition and maintaining our level of professionalism.
Once again, thank you for being an essential part of our caregiving team. Your dedication and commitment do not go unnoticed, and your presence positively impacts the lives of those we serve. If you have any concerns, suggestions, or questions regarding our protocols or any other matter, please don't hesitate to reach out.