For clients/patients who are very weak and sick or who have experienced an emergency, and if there are no other relatives to contact in case of an emergency, to please use the following ambulance service:
ER24 - 084 124 (would be best if the patient has medical aid, as their fees start from R2500)
Step 1
Always remain calm and collected
Information that will be required when calling for an ambulance is:
- Name & Surname of patient
- Age (DOB) of the patient
- Full Physical address of the patient
- Condition of the patient
- Any listed allergies
Step 2
Before the ambulance arrives and before the patient gets into the ambulance please ensure that all personal belongings of the patient MUST be with such as:
- House keys
- ID
- Packed bag : face cloth, toothbrush, clean clothes etc.
- Bank Card
NB: All calls are recorded, please make sure all information given is valid.
Medical/ER: client information is listed in your CarePlanner App to view.